Author: Union Room

VLS are delighted to announce that effective from 1st April 2025 the customer service feedback kiosks will be relaunched. This decision follows valuable input from customers during the 2024 customer survey, highlighting the need for an easy and direct way to share feedback. The new kiosks will allow drivers to rate workshop services and provide… Continue reading Customer Service Feedback Kiosks Return on 1st April 2025!

We are pleased to announce that VLS has recently become a member of the International Powered Access Federation (IPAF). This milestone follows a comprehensive audit conducted in November and the successful completion of all associated actions. As part of the audit recommendations, our technicians will undergo formal IPAF Operator Training for Static Booms. This training,… Continue reading VLS Achieves IPAF Membership and Advances Technician Training

In December, we welcomed the delivery of new plant vans, which feature a range of upgrades and innovations designed to enhance efficiency and meet the evolving needs of our clients. The specifications for the vans were shaped by consultations with our plant fitters. By incorporating direct input from the people who will use the vans… Continue reading New Plant Vans Arrive!

We are pleased to announce that VLS has successfully passed our surveillance audit for ISO 9001, 45001, and 14001. During the audit, we identified three opportunities for improvement related to climate change and contractor management, and we are already taking steps to address these areas. In addition, VLS has recently joined the International Powered Access… Continue reading VLS Successfully Completes ISO Audit and Joins IPAF Membership

At VLS, we’re dedicated to ensuring our workshops remain safe, efficient, and equipped to meet the evolving needs of our fleet. We have recently made some key improvements across our facilities which not only enhance the safety and working environment for our teams but also means we can continue delivering exceptional service and maintenance standards… Continue reading Investing in Safety and Efficiency: Recent Workshop Enhancements

At VLS, we are dedicated to continually training and developing our staff across all areas of the business to ensure the highest standards of service and expertise. This year, we have been especially focused on expanding our training initiatives, with some of the key programs delivered so far including: IOSH Training for Service Managers and… Continue reading Our Commitment to Staff Training and Development

Our clients Northern Powergrid and Northern Gas Networks have once again demonstrated their commitment to operational excellence by successfully renewing their Van Excellence accreditation. Logistics UK facilitates and manages the scheme, highlighting the companies’ dedication to maintaining the highest standards in van operations, ensuring both safety and efficiency.

A Spotlight Interview for National Apprenticeship Week Andrew joined VLS at the end of 2022. As he had previous experience in a similar field, we are pleased to have supported him through his NVQ Level 3 in HGV Maintenance and Repair with Gateshead College.  Andrew is now coming to the end of his training and… Continue reading My HGV Apprenticeship with VLS

We have installed and launched a brand new ramp for our Pity Me workshop, which we are delighted to say is now in full operational use. The ramp is a 10-metre Y Mech with a 26 ton lift capacity, which will enable us to carry out more service, maintenance and repair work, especially on our… Continue reading Increased capacity at Pity Me workshop focuses on customer satisfaction

In December VLS took delivery of five Volvo tractor units for Northumbrian Water Group, which are the first of their type to enter the fleet. All five vehicles are FM 500 44t 6×2 sleeper cabs which are dual purpose, as they are built to work with both tanker barrels and tipping trailers. NWG Transport Manager,… Continue reading New tractor units enter service